TBS – Triolet Bus Service

TBS – Triolet Bus Service

Contact info

Address: Terminus Trou Aux Biches Rd, Triolet, Mauritius

Phone: +230 261 6516

Web page: N/A

Information about bus schedules and ticket prices:

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Mauritius bus routes, timetable, prices
Average rating:  
 4 reviews
by ASM on Mauritius bus routes, timetable, prices
Complain

To be frank with you, This bus service is the worst . When you call to ask for time, the guys talked rudely to you without a good morning. You have not finished talking they cut the line on your face. Most of your staff needs customer service training.

by N Khodabocus on Mauritius bus routes, timetable, prices
Bus Conductor ask me to get down from bus as I don't have Change.

I actually took TBS bus 3323JL07 from Venus at 17:10, the bus Conductor was a Lady, I had Rs102 with me she was like I'm sorry you'll have to get down, and I told her that I actually look for change and she just gave me a blank look, luckily I had a colleague with me, she had Rs24. I find it really rude to be spoken like that as I had Rs2, which means she only had to give me Rs90. She even told me that's not money.

by Roomesh on Mauritius bus routes, timetable, prices
TBS Ltd - Complaint & Suggestion - Rude and Rough Behavior of Bus Conductor - 10.01.20 - 11:19

General Manager
Triolet Bus Service Ltd
Dear Sir/Madam,
Good morning and greetings!
I am writing to you today to complain about my bus service experience and extremely poor customer service that my friend and I had received on 10 January 2020. It’s indeed disappointing to experience such an incompetent and insensitive service.
Initially on that day, I travelled from Grand Bay to Port Louis. I have had enough change to pay my transport ticket. Once in Port Louis I was in hurry and been able to catch up the bus 51. I had 500 Mur Note to pay the bus fare. I totally agree that we must made change available to easily pay the bus fare. I do not like to get thing complicated and always made change available. On that day I couldn’t do it. It was nearly afternoon time. Please refer to the following details as per ticket; TBS D:003, R:51, TNO:129, 10/01/2020, 11:19, TR#:8, D#R3889, C#54109, B#1020FB07, E#TBS149/1, PLS To Venus. I have attached same for your perusal.
The first impression of the bus conductor was worse than ever. He was so rude with a University student; he did not even check his student Id where it clearly mentioned about the starting and end date of the eligibility of the free bus fare. He had a rude and rough behavior. I felt bad for that boy. He did not complain but he was very embarrassed. (I think due to free bus fare, he endured this harsh behavior)
Initially the bus conductor mentioned that he did not had change to give, I asked my friend if he had any change, unfortunately he did not had. Finally, from nowhere the Bus conductor was able to provide change from his own pocket. The TBS Bus conductor was so aggressive. Never Ever in my life someone ever spoke to me that way. I was in a very uneasy and uncomfortable situation. I didn’t argue, I was in hurry. He lack basic etiquettes and manners. I prefer the RHT Bus service, so well mannered Team and service with a smile.
I sincerely hope you will look into this matter quickly and hand over this complain to someone responsible where appropriate actions will be taken. Dealing with client's suggestions and complaints will help to achieve your customer satisfaction about the provided services for them and solve the problem that faced them during receiving the services with fairness and transparency. I urge you to address this issue as soon as possible.
Sincerely,
Roomesh

by Nd on Mauritius bus routes, timetable, prices
Tickets

Hi! Today I take the bus to go at arsenal which to stop me at school,unfortunately something happen not normal at all.u can check on the camera as well....I give 30 rupees to the receiver,and I said LECOLE ARSENAL...without any words from the receiver to ask me back if it's there..repeat my destination,in my big surprise he even didn't tell me dats the bus will go to hospital I should take the next one..I already paid,am doing as well customer care and I know when he just don't care of what am saying to him..normally when theses bus do different routes before the passengers came in they said which way they r going then we can decided if we come or not?is it right? I didn't it goes by hospital...their are lots of mistake he makes the receiver...I will gives you the list, this bus goes to point aux piment first, the receiver should have stand in front of the door before we came in it goes by hospital??nothing has been said....he says to enter I went in and take place....the receiver took my money and I ask to go lekol arsenal...he didn't reply back...he charged me extra money,instead of 18 rupee it's 30 rupees, on the ticket it wrote terre rouge to pap....which is terre rouge to pamplemousses???? I was at trou aux biches beach the same afternoon..I went to see a responsible to explain my point of view...they staffs their and they are talking shit and nonsense with me...it's like am accusing the receiver to steal my money?i told them it's not but he is unprofessionally not good,his body language say it all...coz the way he did when paid my tickets it show it...I could see it and feel it...he was rude without say Anything but his expression say it all!!!!!!am complaining because I think if he has done his job well I wouldn't write this??i have the proof of the tickets and you want to see it I can manage to send it....his colleagues was talking he has to look after 60 passengers...me I have to look after 500 guests everyday and I manage them with same gratitude, he is rude,bad behavior and his place r to work as a cleaner not with passengers to show a face like u paid dats all shut up!!! It's not gonna be over like that coz this can't happen ...if this men think he did a great job today? If he could do that with me?i think he has this as habit...if you want to know the truth?check your camera...last thing the check told he will not steal me....but he does it actually for the company not for him....and for me he did steal me coz I didn't paid to go to pamplemousse but arsenal....the receiver didn't ask me if their I will go...as I know they must repeat back what the passenger said before click the amount of the tickets..you know why this mistake happen?coz he didn't do it So simple...this is what happen when you do something enough often then one day the karma get you!!!! He played wi the wrong one this time....I pay my ticket fare dats all and he must charged me as I said not of what he decide to do???if I was in the bus and instead of get off at terre rouge I do it at pamplemousse he would treat me like what??or else police station???i guess Mauritian mentality are the worst I ever met!!!!!! He would denigrate me? We get paid to do our job well so do it well or not at all!!!!!